AuraDime Refund and Cancellation Policy

A customer may cancel a paid order within 30 minutes of placing it if fulfillment has not started. Fulfillment includes vendor approval, packing, pickup, shipment, or delivery activity.

If cancellation is approved, the refund is normally credited to the customer AuraDime wallet unless a different method is required by law, gateway rule, or admin decision.

Orders that are not paid, payment attempts that fail, or gateway collection requests that are stopped may be marked unpaid, failed, expired, or cancelled. Unpaid orders do not create a right to product fulfillment.

• Payment was completed but the vendor cannot fulfill the order.
• The wrong item was delivered and the dispute evidence supports the customer.
• The item was damaged, materially different, or not delivered, based on evidence and admin review.
• A paid order is cancelled inside the allowed cancellation window before fulfillment starts.

• Customer provides incorrect delivery information and the order cannot be completed after reasonable attempts.
• Customer confirms delivery or releases escrow, then raises an unsupported claim without new evidence.
• Product damage is caused after delivery.
• The item is excluded from refund by law, hygiene, custom-order rules, or clear product listing terms, unless required by law.

Refund timing depends on wallet, gateway, banking, admin review, and dispute requirements. Wallet refunds may appear faster than external gateway reversals.

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This page is operational policy information for AuraDime and is not a substitute for legal advice. A qualified Cameroon lawyer should review the final published policies for regulatory completeness.