Dispute Resolution
Auradime operates on a strict escrow system. Funds are securely locked until the buyer confirms the successful delivery and quality of goods. Here's our transparent process handling any exceptions.
STEP 1Opening the Dispute
Users log into their 'Orders' dashboard and flag an item for dispute within 14 days of Delivery Confirmation. Valid reasons include: item not as described, damaged goods, or missing shipments.
STEP 2Vendor Negotiation Phase
The Verified Artisan receives direct notification. They have 48 hours to offer a resolution: a partial refund, full refund, or replacement item. Over 85% of disputes are resolved amicably in this phase.
STEP 3Aura Escrow Intervention
If no agreement is reached after 48 hours, Auradime's Dispute Arbitration team steps in. Funds remain locked in the buyer's Escrow state until the investigation concludes, ensuring maximum safety.
STEP 4Final Verdict & Resolution
Our arbitration team reviews chat logs, tracking data, and submitted images. A final ruling is issued, forcing either a refund to the buyer's Aura Wallet or a release of funds to the Vendor.
Open an Existing Dispute?
Navigate to your orders, locate the specific purchase, and select 'Report Issue' to begin the transparent dispute pipeline. Ensure you have high-resolution images ready if required.
Go to My Orders